Privacy Policy

LumenSoft Privacy Statement

This policy statement governs information we collect from you when you create an account on website (“This Website,” “We”, “our” or “us”), use trial login, visit our website, and use our products and other services. As a condition to the use of LumenSoft products and services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. This privacy statement does not apply to the websites of any other third parties, even if links to their websites are on our website.

Children’s Online Privacy Protection: LumenSoft does not knowingly collect Personal Information from children who are under 13 years of age through this Website.

How We Collect Information

We may ask you to provide Personal Information when you:

  • Create a trial account on
  • Create a Free account on
  • Register our products or for an account on This Website;
  • Use This Website;
  • Send a message on Our Website
  • Ask questions or post comments on our online product help site
  • Contact us, including for sales or technical support;
  • Participate in a marketing/sales promotion or an online survey;
  • Subscribe to our newsletters, promotional emails, or other materials;
  • Request information about our products, quotes, downloads, or white papers;

Information We Collect

In using our Services, you provide us with the following information which we store securely:

Account and Profile Information

• Contact information such as name, email address, mailing address, phone number, and country
• Profile information such as a username, profile photo, and job role

Operational Data

We also store the information you upload to or send through our Services, including:
• Information about products and services the you sell (including inventory, pricing, sale, transaction, tax, and other data)
• Information about your business (employee, customer, and contact data)

Financial Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the cardholder, the expiry date, and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

How We Use Personal Information

We use your Personal Information to:
• Create your user account
• Deliver support
• Send communications to you, such as your account status, information about new products and services available, information about new releases; event announcements; promotional offers, and surveys.
• Newsletters, and important notices regarding our policies and programs,
• Customize, personalize, analyze, and improve our products, services (including the content and advertisements on This Website), support, communications, and relationship with you;
• Send sms
• Enforce our conditions of sale, website terms, and/or separate contracts (if applicable) with you;
• Prevent fraud and other prohibited or illegal activities;
• Protect the security or integrity of This Website, our business, or our products or services; or
• Otherwise, as disclosed to you at the point of collection or as required or permitted by law.

Free Account Inactivity Policy:

To maintain security, and protect the privacy of our users, we follow a data deletion policy whereby all data is deleted from the free accounts that have remained inactive for three months.

Data means any input by the user including business information, products, customers, and supplier information; all transactions; all stock.

Inactivity means no sales transaction for a period of one month

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites.

Nimbus Help Center

Users and visitors can post comments on articles, and ask questions. This information is publicly available to all visitors to our website and users of the Nimbus Help center. All comments are moderated. However, owing to the public nature of both platforms, any personal information disclosed on these platforms may be read and used to contact users with unsolicited messages. We encourage users to be cautious in the disclosure of personal information on these forums. LumenSoft is not responsible for the personal information users choose to disclose on its website and Help Center.

Social Media Features

This Website includes social media features, including Facebook “Like” button and Twitter “Follow” button. These features may collect your IP address, which page you are visiting on This Website, and may set a cookie to enable the Feature to function properly. Social media features are either hosted by a third party or hosted directly on This Website. Your interactions with these features are governed by the privacy policy of the company providing them.

Customer Testimonials:  We post customer testimonials on the website. These testimonials may include names of people and companies. We acquire permission from our users prior to posting these on the website. LumenSoft is not responsible for the Personal Information users elect to post within their testimonials.

With whom we share Information

We may need to disclose Personal Information to our employees, solely for the purpose of providing support and services to you. In such cases, LumenSoft ensures that all our employees comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside LumenSoft for any purpose that is not directly connected with providing support and services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers.

How secure is your Information

We are committed to protecting the security of the Personal Information provided to us. We adopt industry-appropriate security technologies for data collection, storage, and processing, as well as physical security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information. Access to your name, email address, and business information is restricted to our employees who need to know such information in connection with providing support and services and are bound by confidentiality obligations.

Your Choice in Information Use

We provide you with the option of opting out from receiving mail and sms from us; however, if you opt out of our email or sms lists, you will not be able to receive email and sms notifications of new services, releases, upcoming events and changes to the Privacy Policy Statement.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of our services. However, LumenSoft will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort to ensure that all Personal Information is used in conformity with his Privacy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which it is implemented, you can contact us at and we will address your concerns.

Notification of Changes

Our Privacy Policy statement is regularly updated and changes to the Policy Statement will be posted on our website. The Changes are effective as of the date we post them on the privacy statement page of This Website. We encourage you to periodically review this Privacy Statement.

Contact Us

If you have questions or concerns regarding this Privacy Statement, please contact us at

Page last updated:

June 14, 2023

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